Delivery & Refund Policy

Delivery and Return Policy

Delivery Policy:

At Fire Care Engineers, we are committed to providing a seamless and efficient delivery process to ensure you receive your orders in a timely and secure manner. Please take note of our delivery policy:
1. Shipping Locations: We offer delivery services to most locations within India. If you are unsure about whether we deliver to your location, please feel free to contact our customer support.
2. Shipping Time: We strive to process and dispatch orders as quickly as possible. Once your order is confirmed and payment is verified, it will be processed for shipping within [specify processing time, e.g., 1-3 business days]. Shipping times may vary depending on your location, but typically, you can expect delivery within [specify delivery time, e.g., 5-10 business days]. Please note that unforeseen circumstances or holidays may cause slight delays.
3. Shipping Methods: We work with reliable courier partners to ensure secure and timely deliveries. The shipping methods available will be displayed during the checkout process, and you can choose the one that best suits your needs.
4. Shipping Charges: Shipping charges will be calculated based on the weight of the items, delivery location, and chosen shipping method. The applicable shipping fees will be displayed at the checkout before you make the payment.
5. Order Tracking: Once your order is shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status of your delivery online.
6. Undeliverable Packages: In the rare event that a package is deemed undeliverable due to an incorrect address or other reasons, our customer support team will reach out to you to resolve the issue and arrange for re-delivery if necessary.
7. Delivery Confirmation: Upon receiving your order, please inspect the package carefully. If there are any damages or discrepancies, please contact us within 6 hours of receiving them to address the matter promptly.

Return Policy:

At Fire Care Engineers, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to ensure a hassle-free shopping experience:
1. Eligibility for Returns: You can initiate a return within 1 day from the date of delivery. To be eligible for a return, the item must be unused, undamaged, and in its original packaging, with all tags and labels intact.
2. Non-Returnable Items: Certain items are non-returnable for hygiene or safety reasons. These items include all products.
3. Return Process: To initiate a return, please contact our customer support team with your order details and the reason for the return. Our team will guide you through the return process, provide you with a return authorization if applicable, and arrange for the pickup or return shipping of the item.
4. Return Shipping Costs: In case of a change of mind or a non-defective product return, the customer may be responsible for the return shipping costs. However, in cases where the item received is defective, damaged during transit, or there was a fulfillment error on our part, Freak Engineer will cover the return shipping expenses.
5. Refund Processing: Once the returned item is received and inspected, we will notify you of the status of your refund. If the return is approved, the refund will be processed using the original payment method. Please allow [specify processing time, e.g., 5-10 business days] for the refund to reflect in your account.
6. Refund Exceptions: In some cases, partial refunds may be issued if the item is not returned in its original condition, is damaged due to misuse, or is missing parts. We will assess the situation on a case-by-case basis.
7. Exchanges: If you wish to exchange an item for a different size or colour, please reach out to our customer support team to check the availability. Exchange requests are subject to product availability.
8. Cancellations: If you need to cancel an order, please contact us as soon as possible. We can only cancel orders that have not been shipped yet. If your order has already been dispatched, you may initiate a return once you receive it.
Please note that the above policies are subject to change without prior notice. We recommend checking our website or contacting our customer support team for the most up-to-date information.
If you have any questions or need further assistance, please don't hesitate to contact our customer support team.
Thank you for choosing Fire Care Engineers for your shopping needs!